WELLGATE PRIMARY SCHOOL
  • Welcome
  • Our School
    • Our Team
    • Governors
    • Friends of Wellgate
    • Values and Ethos
    • Prospectus
    • Academy Status
    • School Council
  • Teaching and Learning
    • Sooperbooks
    • Curriculum
    • RWInc
    • Phonics
    • SEND >
      • Who are the best people to talk to at Wellgate Primary School about my child’s difficulties with Learning/ Special Educational Needs or Disability (SEND)?
      • What types of SEND do school provide for?
      • How do we identifying Pupils with SEN and assess their needs?
      • How do we consult with Parents/Carers/carers and pupils?
      • How is my child’s progress reviewed?
      • How do we teach pupils with SEN and additional needs?
      • How do we adapt our curriculum and learning environment?
      • How do we support emotional and social development?
      • Does the school work with outside agencies?
      • What happens if my child needs specialist equipment or facilities?
      • How is my child supported through transitions between year groups, key stages or settings?
      • Do staff access training to support my child?
      • How does the school evaluate the effectiveness of SEN provision?
      • How does the school Enable pupils with SEND to engage in activities available to those who do not have SEND?
      • Useful contacts
      • What do I do if I am not happy with the School’s SEND provision?
      • Barnsley’s local offer
    • SMSC
    • Nursery
    • School Council
    • British Values
  • Class Teams
    • Nursery - Team Clever
    • Class FS2 SB/JBA - Team Marvellous
    • Class FS2 KE - Team Marvellous
    • Class 1MJ - Team Focussed
    • Class 1JG - Team Successful
    • Class 2PN - Team Busy
    • Class 2BS - Team Sensible
    • Class 3MH - Team Fabulous
    • Class 3AP - Team Delightful
    • Class 4JW/BC - Team Determined
    • Class 4CH - Team Perfect
    • Class 5AH - Team Persevering
    • Class 5BH/CL - Team Outstanding
    • Class 6AW/ST - Team Intelligent
    • Class 6KE - Team Sensational
    • HLTA Team
    • Safeguarding Team
    • Office Team
    • Cleaning & Maintainance Team
    • Lunchtime Team
    • Governor Team
  • Remote Learning and Covid Response
    • Remote Learning Policy
    • Covid Catch up Premium
    • Risk assessment
    • Remote Learning Information for Parent
  • Statutory Information
    • Ofsted Reports
    • Results and Reports
    • Pupil Premium
    • Sports Premium
    • School Improvement Plan
    • Policies
    • GDPR
    • Complaints Procedure
    • Exclusion Arrangements
    • Financial Information
    • What Schools Must Publish
  • Parent/Carer Zone
    • Admissions
    • Attendance
    • School Dinners
    • Uniform
    • Term Dates
    • Yearly Events Booklet
    • Newsletters
    • Free School Meals
    • Safeguarding
  • Contact Us
  • Year Group Blogs
    • School Blog
    • FS1
    • RECEPTION
    • YEAR 1
    • YEAR 2
    • YEAR 3
    • YEAR 4
    • YEAR 5
    • YEAR 6
  • Governors

​Complaints Procedure

Parent Concerns
 
At Wellgate our aim is for all children that attend our school feel welcome, safe and accepted.
We do appreciate that there are times where Parents/Carers may feel that there are incidents/concerns that need to be raised with the school. We hope these incidents do not occur, but if so Wellgate likes to adapt an open door approach. We will always make time to listen, investigate, resolve and reassure Parents/Carers when any concerns have been raised. 

In order to support with this we ask that parents/carers encourage their child/ren to approach a member of the team to address any incidents/concerns immediately. 

In instances where this is not appropriate then Wellgate have a complaints procedure to follow. 

In the first instance we would ask that a parent/carer initially raises any incidents/concerns directly to their child/ren’s class teacher. These are listed below: 
FS1 - Mrs L. Nicholson
FS2 - Mrs S.Belt, Miss K. Elliott and Mrs J Binns-Alexander 
Yr 1 - Miss J Gillott & Miss A Richardson
Yr 2 - Miss P Nowshirvani & Mr B. Steeples
Yr 3 - Mrs. M Mathers & Miss A Parker
Yr 4 - Mr C Hawley, Mrs. J Woodcock & Miss B Haigh
Yr 5 - Mr A Woodcock, Mrs S Thornton & Mr A Hunt
Yr 6 - Mrs C Lee, Mrs R Oldfield & Miss K Elliott
 
If after raising your concerns with your child/ren’s class teacher you still feel that this has not been addressed correctly, we then ask the incident/concern with your child/ren’s phase leader as listed below: 
EYFS - Mrs S Belt
KS1 -    Miss P Nowshirvani
LKs2 -  Mrs J Woodcock
UKS2 - Miss K Elliott
 
In the unfortunate event that a successful resolution has not been reached after this stage of the process the incident/concern will be raised with either Mrs C Egginton (Head Teacher) or Mrs K Richardson (Deputy Head Teacher). 
​
If you feel that you wish to raise a concern about the School or the Head teacher these can be directed to either Gerry Wilson (CEO of the ECM Trust) or to the chair of governors Mrs C Stringer via the main school office. 
Picture
Proudly powered by Weebly
  • Welcome
  • Our School
    • Our Team
    • Governors
    • Friends of Wellgate
    • Values and Ethos
    • Prospectus
    • Academy Status
    • School Council
  • Teaching and Learning
    • Sooperbooks
    • Curriculum
    • RWInc
    • Phonics
    • SEND >
      • Who are the best people to talk to at Wellgate Primary School about my child’s difficulties with Learning/ Special Educational Needs or Disability (SEND)?
      • What types of SEND do school provide for?
      • How do we identifying Pupils with SEN and assess their needs?
      • How do we consult with Parents/Carers/carers and pupils?
      • How is my child’s progress reviewed?
      • How do we teach pupils with SEN and additional needs?
      • How do we adapt our curriculum and learning environment?
      • How do we support emotional and social development?
      • Does the school work with outside agencies?
      • What happens if my child needs specialist equipment or facilities?
      • How is my child supported through transitions between year groups, key stages or settings?
      • Do staff access training to support my child?
      • How does the school evaluate the effectiveness of SEN provision?
      • How does the school Enable pupils with SEND to engage in activities available to those who do not have SEND?
      • Useful contacts
      • What do I do if I am not happy with the School’s SEND provision?
      • Barnsley’s local offer
    • SMSC
    • Nursery
    • School Council
    • British Values
  • Class Teams
    • Nursery - Team Clever
    • Class FS2 SB/JBA - Team Marvellous
    • Class FS2 KE - Team Marvellous
    • Class 1MJ - Team Focussed
    • Class 1JG - Team Successful
    • Class 2PN - Team Busy
    • Class 2BS - Team Sensible
    • Class 3MH - Team Fabulous
    • Class 3AP - Team Delightful
    • Class 4JW/BC - Team Determined
    • Class 4CH - Team Perfect
    • Class 5AH - Team Persevering
    • Class 5BH/CL - Team Outstanding
    • Class 6AW/ST - Team Intelligent
    • Class 6KE - Team Sensational
    • HLTA Team
    • Safeguarding Team
    • Office Team
    • Cleaning & Maintainance Team
    • Lunchtime Team
    • Governor Team
  • Remote Learning and Covid Response
    • Remote Learning Policy
    • Covid Catch up Premium
    • Risk assessment
    • Remote Learning Information for Parent
  • Statutory Information
    • Ofsted Reports
    • Results and Reports
    • Pupil Premium
    • Sports Premium
    • School Improvement Plan
    • Policies
    • GDPR
    • Complaints Procedure
    • Exclusion Arrangements
    • Financial Information
    • What Schools Must Publish
  • Parent/Carer Zone
    • Admissions
    • Attendance
    • School Dinners
    • Uniform
    • Term Dates
    • Yearly Events Booklet
    • Newsletters
    • Free School Meals
    • Safeguarding
  • Contact Us
  • Year Group Blogs
    • School Blog
    • FS1
    • RECEPTION
    • YEAR 1
    • YEAR 2
    • YEAR 3
    • YEAR 4
    • YEAR 5
    • YEAR 6
  • Governors